Shipping policy

Shipping Policy

Where We Ship
Chateau Syrups ships from Lansing, Michigan, to all 50 U.S. states. We do not currently offer international shipping.

Order Processing
Orders are processed and prepared for shipment within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding holidays.

Processing time is separate from shipping transit time.

Shipping Rates and Free Shipping Offers
Shipping charges are calculated and displayed at checkout before you complete your purchase.

We occasionally offer free shipping through promotions. Any eligibility requirements, minimum purchase amounts, or promotional codes will be stated with the offer.

Delivery Times
Delivery times vary depending on your location and the shipping service selected. Carrier delivery estimates apply after your order ships and do not include order processing time.

Delivery estimates are not guaranteed. Weather, holidays, and carrier disruptions may affect arrival times.

Order Tracking
Once your order ships, you’ll receive a shipping confirmation with tracking information when available.

Damaged or Leaking Items
If your order arrives damaged or leaking, please email support@chateausyrups.com with your order number and a description of the issue. If possible, include photos of the affected bottles and packaging to help us review and resolve the problem.

Delayed or Missing Packages
If your order is delayed or marked as delivered but cannot be located, contact support@chateausyrups.com. We’ll help investigate the shipment and determine the appropriate next steps.

Shipping Address Changes
Please review your shipping address carefully before placing your order. If you need to correct an address, contact us as soon as possible. Changes may not be possible after your order has shipped.

Contact Us
For questions about shipping or your order, email support@chateausyrups.com.